How can we help you?
Which size should I order?
Our products are in standard sizes, you can contact us if you have questions about the size.
Do you have a store where I can see the products?
Yes, Le Petit Mico has a store. You can visit us at the address below. You can also examine our products by visiting our sales points.
Store Address: Caddebostan Mah. Pine Nut Sok. No:10/C Caddebostan/Kadıköy İSTANBUL
In how many days will my order be delivered to cargo?
Your order may be delivered to cargo at different times depending on the product group. Your order will be shipped within 2-7 working days on average. Especially for party dresses, the delivery time is 5-7 working days.
Can you ship abroad?
Yes, we ship, for international shipments, please send your request to nisa@lepetitmico.com.
What are your payment options?
You can make your payments by credit card or by wire transfer.
Do you have the option to pay at the door?
Unfortunately, we do not have a cash on delivery option.
Which credit cards can I pay in installments?
We have installment options for credit cards for your shopping.
Is it safe to use my credit card on the website?
Yes, SSL Certificate is used on our site, which is transmitted with 128/256 bit encryption and ensures the security of information. Your card information that you have used while shopping cannot be seen by third parties.
Do you send an invoice with the product?
In order to reduce paper consumption, we issue your invoices electronically and send them to you via e-mail.
How much is your Shipping Fee?
There is no shipping fee for your purchases of 450 TL or more. Standard shipping fee is 23 TL for your orders under 450 TL.
Which shipping company do you work with?
We work with Yurtiçi Kargo.
How can I track the status of my order?
You can see the latest status of your order by clicking the My Orders tab on the My Account page. If you have any questions, you can contact nisa@lepetitmico.com .
How Should I Wash My Products?
There are detailed washing conditions on the order page of each product you have purchased. If you use and wash in accordance with these conditions, you can use it for a long time.
How can I exchange the product?
The product you are going to exchange must be undamaged, unused or unwashed. Caddebostan Mah. with the product you want to exchange. You can send it to Çam Fistik Sok no:10/c Caddebostan/Kadıköy with a courier company close to you on behalf of Mert Ceylan.
How do I return the product?
If you want to return the product you have purchased, you can return it to our billing address with the original invoice within 14 working days from the delivery of the order. In order to ensure the necessary checks, please send your return request to hello@lepetitmico.com with your order number.
In order for the products you purchased to be returned, the product must not have lost its resaleability feature and must not have been used, and the labels and logos must not be damaged. Returns and exchanges that do not comply with these conditions will not be accepted and will be sent back to you as "Buyer Pay".
In exchange and return transactions, the shipping cost belongs to the customer. Shipping fee will not be refunded when returning. In case of returning the products purchased as free shipping, the shipping cost will be deducted from the product price and the remaining amount will be refunded.
Our Address for Returns and Exchanges: Caddebostan Mah. Pine Nuts Sok no:10/c Caddebostan/Kadıköy – Mert Ceylan
How is the return process going?
You will be informed by e-mail when your return cargo reaches us. After checking the compliance of the returned products with the return conditions, the refunds for the accepted return requests are refunded to your credit card within 7-10 working days by deducting the shipping cost.
Returns are not accepted for customized products.
